Quob Park Blog
QPE had a balance sheet total greater than £15 million at the 2016 balance sheet date (£12 million in 2015), and this value has continued to increase significantly since then. However, QPE meets the other two criteria, and as such, QPE, as a Small Company, have decided to file abbreviated accounts for the year ending 2016 but with a detailed Chairman and Chief Executive’s Report to provide additional information to our investors and other stakeholders.read more
Transforming the traditional health care relationships and enabling our customers to create efficiencies, capitalise on the evolution of a patient-centric health care ecosystem within their sphere of operation, the delivery of integrated digital care pathways across community based service users, health care professionals, service providers and social & government agencies.read more
TalkTalk initiated an internal programme called Making TalkTalk Simpler (MTTS) with the aim of overhauling their Service Assurance processes and systems. The goal was to improve operational efficiency and effectiveness and ultimately, Quality of Service (QoS) of the network.read more
PAETEC purchased the OS³ Frameworks Network Change Management and Maintenance (NECMM) module to replace their in-house built Scheduled Maintenance system called SMD (Scheduled Maintenance Directive). PAETEC is licenced to support a capacity of approximately 450 OS³ Frameworks users.read more
At the time of introduction to OS³ Frameworks, Arqiva was developing a bespoke system to provide Incident, Problem and Change Management functionality. However, following extensive evaluation, Arqiva chose to abandon this development in favour of deploying OS³ Frameworks.read more
Nokia Siemens Networks first purchased OS³ Frameworks in 2004 as an On-Premise implementation for its Managed Services NOC in Chennai, India. These operations have now expanded to multiple NOC’s throughout the world employing many thousands of Managed Services staff supporting hundreds of customers.read more
To support the continued growth of Aviat Networks NOC Managed Services, requirements were identified for a telecom industry-specific trouble and change management solution.
The requirements were largely driven by the demands of new Managed Services clients where additional processes and tools needed to be deployed to meet customer contract commitments.
The Etisalat OS³ Frameworks implementation supports over 2500 users which typically would manage over 90,000 tickets per month. Adherence to ITIL and TM Forum best practices and standards was a key factor for the implementation and also the capability to support 1500 field engineers using the OS³ Frameworks Mobility module.read more
Singtel chose OS³ Frameworks to replace their current CTTS (Compliant Trouble Ticketing System). The new OS³ Frameworks based system is referred to internally as CTTS v2.0 with the aim of it being promoted at the defacto service management platform across Singtel group.read more
Quob Park Solutions OS³ Frameworks Client Highlight – Cable & Wireless (Vodafone Fixed Line) implementation of OS³
The Cable & Wireless (Vodafone Fixed Line) implementation is licenced to support over 2400 users across its Customer Service Operations Centres (CSOC) managing an average of 60,800 tickets per month.read more
The Bell Mobility OS³ Frameworks implementation currently supports around 550 users, typically handling 16,000 incidents per month. These volumes will increase as the system is rolled out further into the new operational areas and as new processes such as Change Management are implemented.read more
Ericsson have deployed OS³ Frameworks to support the Service Desk organisation of Ericsson Managed Services. The implemented system is referred internally as Work Tracking System (WTS). The first implementation of OS³ Frameworks into Ericsson Managed Services, which supports around 2000 users (typically handling 56,000 incidents per month), is to support Ericsson’s Managed Service contract with a major Tier 1 Mobile Carrier in the USA.read more