Quob Park Blog

TalkTalk initiated an internal programme called Making TalkTalk Simpler (MTTS) with the aim of overhauling their Service Assurance processes and systems. The goal was to improve operational efficiency and effectiveness and ultimately, Quality of Service (QoS) of the network.

PAETEC purchased the OS³ Frameworks Network Change Management and Maintenance (NECMM) module to replace their in-house built Scheduled Maintenance system called SMD (Scheduled Maintenance Directive). PAETEC is licenced to support a capacity of approximately 450 OS³ Frameworks users.

Nokia Siemens Networks first purchased OS³ Frameworks in 2004 as an On-Premise implementation for its Managed Services NOC in Chennai, India. These operations have now expanded to multiple NOC’s throughout the world employing many thousands of Managed Services staff supporting hundreds of customers.

To support the continued growth of Aviat Networks NOC Managed Services, requirements were identified for a telecom industry-specific trouble and change management solution.
The requirements were largely driven by the demands of new Managed Services clients where additional processes and tools needed to be deployed to meet customer contract commitments.

The Etisalat OS³ Frameworks implementation supports over 2500 users which typically would manage over 90,000 tickets per month. Adherence to ITIL and TM Forum best practices and standards was a key factor for the implementation and also the capability to support 1500 field engineers using the OS³ Frameworks Mobility module.

Singtel chose OS³ Frameworks to replace their current CTTS (Compliant Trouble Ticketing System). The new OS³ Frameworks based system is referred to internally as CTTS v2.0 with the aim of it being promoted at the defacto service management platform across Singtel group.

The Cable & Wireless (Vodafone Fixed Line) implementation is licenced to support over 2400 users across its Customer Service Operations Centres (CSOC) managing an average of 60,800 tickets per month.

The Bell Mobility OS³ Frameworks implementation currently supports around 550 users, typically handling 16,000 incidents per month. These volumes will increase as the system is rolled out further into the new operational areas and as new processes such as Change Management are implemented.