Terms and Conditions

General

Quob Park Estate Limited trading as Quob Park Vineyard, (“Quob Park Vineyard” or “we”) provides its content on this website (the “Site” and “Site Content”) subject to the following terms and conditions (the “Terms”). We may periodically change the Terms, so please check back from time to time. These Terms were last updated on 18th September 2017. By accessing and using this Site, you agree to these Terms.

Customer Satisfaction

Quob Park Vineyard provides a high level of customer service. If you are dissatisfied with our products or services in any way, please do not hesitate to contact us using the information on the Contact page. We shall endeavour to address any issues as soon as possible.

Security

We take your security very seriously. All order information is sent to us online via a secure server that uses secure SSL encryption technology to protect your card details. Your card details are not held either on our own internal systems or on the Internet. The registration and transaction processes are consequently safe.

Date Protection Privacy Statement

Quob Park Vineyard is committed to protecting your privacy. Any information collected about you, either during the registration or transaction processes, will only be used lawfully and in accordance with the Data Protection Act 1998.

We use software on the website that collects statistics, such as how many people are visiting the site, which pages they are looking at and how long they are spending on the site. This information is anonymous and is used only in order for us to understand visitor needs and improve the site.

No information provided during the registration or transaction processes will be passed on to any third party or used for marketing purposes, unless specifically permitted by the registered user or customer.

Our website may contain links to other websites of interest. Quob Park Vineyard has no control over the content of these sites, and are no longer responsible for the protection and privacy of any information which you provide having left our site by following any of these links. As such the use of these websites is not governed by this privacy statement.

When you visit some areas of our website, a “cookie” will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.

Products and Availability

All items are subject to availability.  In the event that goods you have ordered are not in stock we will contact you by email as soon as possible.

Delivery

We use a courier company to deliver orders. The courier will require a signature on delivery, if you are unlikely to be at home you might prefer to use your work address. Alternatively, you might be carded leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we cannot accept responsibility for that delay.

Claims

Claims for breakages or other damage must be made to the carrier at time of receipt and followed up in writing or by email to Quob Park Vineyard within three days of receipt. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Methods of payment

We accept Visa, Mastercard, Visa Electron and Maestro (Switch) and payment by PayPal. If you are paying by Maestro you will also need to include the card issue number or start date. If you order by telephone you may also pay by cheque. Please make cheques payable to “Quob Park Estate Limited” and write your name and address on the back of the cheque. Cheque orders will not be processed until payment has been cleared.

The total cost of your order is the price of the products plus delivery charges. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being supplied.

Age Restrictions

It is an offence for persons under the age of 18 to purchase alcohol. By placing an order, you confirm that you are over 18 years old. Quob Park Vineyard reserves the right to pass on purchaser information to third parties where this is required by law.

Copyrights

All content and functionality on the Site, including text, graphics, logos, icons and images and the selection and arrangement thereof is the exclusive property of Quob Park Estate Limited and is protected by English and international copyright laws. All rights not expressly granted are reserved.

Trademarks

The trademarks, service marks, designs and logos (collectively, the “Trademarks”) displayed on the Site are the Trademarks of Quob Park Estate Limited. You agree that you will not refer to or attribute any information to Quob Park Estate or its associated companies in any public medium (e.g. press release, websites) for advertising or promotional purposes, or for the purpose of informing or influencing any third party, and that you will not use or reproduce any Trademark of, or imply any endorsement by or relationship with, Quob Park Estate or Quob Park Vineyard.

Use of Site Content

The unauthorised modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. Quob Park Estate makes every effort to ensure that this website is free from viruses and defects. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.

Should you have any queries with your order, please contact us on +44 (0)1329 830501 between 9am and 5pm Monday to Friday.

Cancellation Policy

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.

You may cancel your order for any reason provided:

You, or the recipient, notifies us of your cancellation in writing / email to the address on our Contact page within 7 working days of delivery.

The goods remain unused and the packages or boxes remain unopened. You, or the recipient, retain and take responsible care of the goods until you return them.

You return packaged item(s) to Returns at Quob Park Vineyard to the address on the “Contact” page. Please note you will be liable for the original and any postage / carrier costs incurred as a result of returning items to Quob Park Vineyard and you should ensure that you obtain proof of despatch as you send it back. A refund can only be provided for items received back by us in perfect condition.

Governing Law

These Terms and conditions are governed by and shall be constructed in accordance with the Laws of England and under the jurisdiction of the English Courts.