OS³ Suite Telecoms Sector

OS³ Suite Telecoms Sector

Service Management suite designed for Communication Service Provider operations.

OS³ Frameworks has been designed to meet the specific service assurance requirements of Communication Service Providers offering mobile, fixed, satellite, managed and converged services.

It has heavily embraced industry standards such as those from the TM Forum and ITU as well as those set out in ITIL; and is continuing to evolve based on the marketplace requirements driven by many of the worlds leading Communication Service Providers.

The application modules have been built on the BMC Remedy Action Request System which is the market-leading enterprise-proven workflow platform used by hundreds of service providers organisations around the world to support IT and Network Operations.

Trouble Incident Management

Trouble / Incident Management

Manages the restoration of network faults in response to alarms that have been generated and customers that have reported issues with their service.

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Trouble / Incident management
  • Manages the restoration of network faults in response to alarms that have been generated and customers that have reported issues with their service.
Problem Management
  • Manages the proactive identification and permanent restoration of underlying problems on the network that could be causing incidents.
Ticket Correlation
  • Find out whether there is a known error that could quicken incident resolution; or whether there is a network fault that is causing a customers problem.
Service Messaging
  • To enable proactive notification of unplanned and planned outages to stakeholders such as end-customers, management and internal customers such as the service providers’ call-centres and other departments.
Work Order Management and Mobility
  • Manages the fulfilment of manual work that needs to be completed in order to resolve incidents and problems, and to complete preventative maintenance activities and change requests.
Trouble Incident Management

Network Change Management

Manages the addition, modification and removal of network elements in response to engineering requirements as well as incident and problem resolution plans.

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Network Change Management
  • Manages the addition, modification and removal of network elements in response to engineering requirements as well as trouble resolution plans.
Preventative Maintenance
  • Manages a program of planned maintenance activities designed to extend the life of network elements and sites, which ultimately results in higher service availability and longer mean time between failures.
Change Risk Profiling
  • Assign a Risk Profile to a Change based on the sensitivity of CI’s, and a matrix of Change Risk Assessment Questions.
Service Messaging
  • To enable proactive notification of unplanned and planned outages to stakeholders such as end-customers, management and internal customers such as the service providers’ call-centres and other departments.
Work Order Management and Mobility
  • Manages the fulfilment of manual work that needs to be completed in order to resolve incidents and problems, and to complete preventative maintenance activities and change requests.
Service Impact Analysis

Service Impact Analysis (Shared Information Data Model (SID) and Search, Impact Analysis and Primary Cause (SIPC))

Primary Cause enables identification of the primary cause of customer problems and resource troubles. It provides visibility of the status of any resources that a service or product is dependant on in order to function.

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Service Impact Analysis (Shared Information Data Model (SID) and Search, Impact and Primary Cause (SIPC))
  • Primary Cause enables identification of the primary cause of customer problems and resource troubles. It provides visibility of the status of any resources that a service or product is dependant on in order to function.
  • Impact Analysis of faults and changes to determine impacted services and parties.
  • Impact records are created against entities, which can be passed to other systems to improve call deflection, self-help capabilities and alarm suppression.